1. How is the vodka crafted?
The process begins with highest quality peaches and cream corn, distilled into a neutral grain spirit. The quadruple distilled spirit is then blended with the pristine water of Newfoundland, Canada.
Finally the vodka is filtered seven times, of which three passes are through semi-precious crystals known as Herkimer diamonds.
Our award-winning vodka contains no additives. No glycerol. No citrus oils. No sugars. Nothing is added to enhance or mask the taste.
2. What are Herkimer diamonds?
Herkimer diamonds are semi-precious quartz crystals. Beautiful examples of the planet’s crystalline deposits, these stones have no colored rutilations. The most significant deposit occurs in Herkimer County, New York. Smaller fields can be found in both Oaxaca, Mexico and in Afghanistan.
New Age belief systems profess that quartz crystals emit positive energy and are known to have properties that promote human healing and wellbeing.
3. What does filtering through Herkimer diamonds do to the vodka?
While your high-school chemistry professor would probably say that pouring vodka over quartz crystals does nothing to materially enhance the product, consumers do taste the difference.
Though we can’t explain it, taste-testers who sample Crystal Head Vodka with and without the triple Herkimer diamond filtration, resoundingly choose the Herkimer diamond fluid. When asked to articulate their preference, comments ranged from “It was smoother” to “It tasted the best.”
4. Where is Crystal Head Vodka produced?
Crystal Head is produced in St. John’s, Newfoundland—an island located off the Canadian coast, at one of the last government owned distilleries in the world.
It is there that the raw spirit is reduced with Newfoundland glacial water to 40% alcohol by volume. Our distillery is a superb facility, with exacting quality-control standards.
5. Does Crystal Head produce flavours?
Crystal Head does not produce flavoured vodka.
Crystal Head Vodka is popular because it provides the consumer a blank canvas for customization of flavours and ingredients.
6. When and where was Crystal Head Vodka first released?
Crystal Head Vodka was first launched in Southern California in September 2008. By November, the product had been launched in four other U.S. markets.
The 5,400 cases initially produced quickly ran out. In turn, dealers in many areas were limited to one bottle per consumer. As demand could not be met, additional markets were not opened until 2009.
Since then, our premium vodka has won a number of medals in contests ranging from the World Spirits Competition in San Francisco, CA, to the Australian Liquor Industry Awards and the PRODEXPO in Moscow, Russia, where the fluid was awarded a gold medal in the category of “Excellent Taste,” in competition with 400 other products.
7. Who designed the bottle?
The bottle was designed by John Alexander, a world-renowned American portrait artist and landscape painter.
His work is held by the Metropolitan Museum of Art in New York City, the Corcoran Museum and the Smithsonian Museum in Washington, DC, the Houston Museum of Fine Art, as well as by private collectors all over the globe.
Each Crystal Head bottle is manufactured to exacting standards at Milan-based Bruni Glass. The design process took over two years, but when the prototype was complete Bruni declared the bottle to be of unsurpassed complexity.
8. Why a Crystal Head bottle?
According to legend, thirteen Crystal skulls held by native tribes in the Americas, the Navajo, Aztec and Maya, can be used to project positive energy and enlightenment.
Inspired by this legend, our founders sought to craft a bottle worthy of one of the world’s purest vodkas.
Alexander drafted, Aykroyd consulted, and together they envisioned the Head. Not a skull, but a head. A symbol of life to reflect the legend’s message of spiritual power and enlightenment. An exquisite vessel to house a white spirit of super natural purity.
Ultimately, we thought there could be no better vessel to hold our “Pure Spirit”: clean, additive-free vodka.
9. What size bottles are available?
We manufacture 50 mL, 700 mL, 750mL, 1.75L and 3 L bottles.
10. Is Crystal Head Vodka merchandise available for sale?
The online store was closed in December 2013 and there are no authorized dealers selling Crystal Head merchandise.
11. Where can Crystal Head Vodka be purchased?
For purchases through the Crystal Head Vodka Shop, we ship to all states in the continental U.S. except for Alabama, Arkansas, Michigan, Mississippi, North Dakota, South Carolina, South Dakota, Tennessee, Virginia, and Utah.
For other states or international locations, please visit our Where-to-Buy Section to find a retailer near you.
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Crystal Head Vodka Shop FAQ
If you are not satisfied with your product order, please contact shop@crystalheadvodka.com to explain the reasons for your dissatisfaction. We do our best to respond to all customer service issues within 24 hours.
SHOPPING & FULFILLMENT OF ORDERS:
Please be advised that order payment processing and order fulfillment are facilitated through a 3rd party retailer.
WHERE WE SHIP TO:
This service may be limited or not available at all in some places due to local law or other restrictions. We ship to all states in the continental US, except for Alabama, Arkansas, Michigan, Mississippi, North Dakota, South Carolina, South Dakota, Tennessee, Virginia, Utah.
- NOTE: ALL SHIPMENTS CONTAINING ALCOHOL REQUIRE AN ADULT (21 YEARS OR OLDER) SIGNATURE UPON DELIVERY!
Please plan accordingly by entering a shipping address and date that will allow someone 21 years or older to be available in person to sign for the package, and by keeping a valid form of ID on hand.
Carriers will not leave packages containing alcohol unattended, even if you have a signature on file. If you are not able to be at home to receive your mezcal during normal business hours, we recommend having it shipped to your place of work, or opting to have your shipment held at the nearest FedEx or UPS pick-up location
SHIPPING TIME FRAME & TRACKING
When your package has been created with a shipping label and has been sent out into the mail stream, you will receive an email notification with tracking information.
Orders are shipped from fulfillment centers in CT and generally take 1-7 business days for delivery when shipped ground.
Orders to Oklahoma and Texas may take slightly longer, due to the use of local carriers in those states. An online order can take up to 7-14 business days to be delivered depending on the carrier and the shipping address.
If it has been more than 3 business days and you have not received a tracking email, please contact shop@crystalheadvodka.com for assistance.
We recommend that customers place orders early in the week to decrease the likelihood that an order sits in a shipping warehouse over the weekend.
DELIVERY TIMES
- In state shipping: 24-48 business hours
- Out of state shipping: 5-7 business days
SHIPPING CARRIERS
Crystal Head Vodka assumes no liability for product damage due to poor weather during transport or delayed delivery. Please check weather conditions prior to order and ensure that someone will be available to receive the mezcal upon delivery. The most frequent cause of damages is due to multiple delivery attempts. Please monitor your package tracking to ensure on-time delivery.
Is your product Kosher?
Original and Aurora are Kosher certified
Is your product gluten free?
Yes all of our products are gluten-free
What allergens are in your product?
Crystal Head Vodka is distilled multiple times, a process that breaks down proteins. However, we always recommend consulting with a healthcare professional regarding any specific health concerns or dietary restrictions
What percentage of alcohol is your product?
All of our three expressions; Original, Onyx and Aurora have an Alcohol/Vol of 40%
Where can Crystal Head Vodka be purchased?
Please visit our “Where-to-Buy Section” for a retail store near you that carries Crystal Head Vodka: http://crystalheadvodka.com/en/wheretobuy
How do I track my order?
You will receive an email with your tracking number once it has been fulfilled. If you have not received the email yet, please check your promotions, junk, and spam folders before reaching out as the email sometimes ends up there.
Shipment and Fulfillment Estimated Times
The fulfillment time in the warehouse from the order being created in the system to leave the warehouse is 1-3 business days.
The time to ship after the fulfillment time is 1-7 business days depending on the location.
*In very specific cases in can take up to 14 business days
What States can you ship to?
Consult the guidelines that correspond to your category and fulfillment location.
Do I need to be home to receive my package?
Someone 21+ with a photo id must be present at the time of delivery to sign. If someone 21+ is not home, the carrier will make 2 more attempts to deliver. If the 3rd attempt is unsuccessful, the order is returned to the retailer who fulfilled your order.
Can I ship to a P.O. Box?
Orders cannot be shipped to an APO/FPO/DPO or P.O. Box, because all orders require an Adult Signature.
How long does it take for an order to ship?
Most orders ship within 1-2 business days but it can take up to 3-4 business days in some instances depending on product availability and when the carrier picks up. Our network of retailers fulfilling your order ship Monday – Friday 9-5 PM. Orders are not fulfilled on bank holidays and weekends. Depending on your location, orders will be delivered within 2-14 business days after shipment. From time to time, there may be some delays
Can I add or remove a product from my order?
Unfortunately not at the moment. All sales are final.
Can I get a Refund on my order?
All orders are final and returns or exchanges are not accepted. However, if you receive your order and it has been damaged during shipment, the goods you received does not match your order, or there is anything missing from your order, email us at shop@crystalheadvodka.com within 3 days of receiving the shipment with a description of the damages or incorrect items and you must include pictures. We replace or refund items if they are defective or damaged.
Once the evidence of the damaged or incorrect goods is received and inspected or an undeliverable item is returned, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund or replacement. If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Can I change my delivery address?
If you enter an incorrect delivery address in connection with your order, or otherwise fail to sign for your order upon delivery, email us at shop@crystalheadvodka.com. If your order is returned to the sender, you will be able to receive a refund for the cost of your item, minus any applicable shipping costs and taxes.
My product arrived damaged, can I return it?
Unfortunately, we are currently unable to accept returns. Please reach out to our Customer Service Team at shop@crystalheadvodka.com with a picture of the damage and they will assist you.
How old do you have to be to place an order?
21 or older.
Can I return my product?
Unfortunately, we are unable to accept returns as alcohol products can not be shipped by a final customer.
I ordered multiple products but I only received some of them. What happens next?
Sometimes when multiple boxes are shipped, different tracking links are generated per order and in very few cases some can be lost or misplaced. Please reach out to customer service at shop@crystalheadvodka.com so we can look into it and help you.
Do you ship internationally?
Unfortunately, not at the moment.
How is this charge going to show in my bank statement?
Your credit card or bank statement will show your order charge as “BEVSTACK-WINE/LIQR”, “Liquor & Wine Warehouse” or “BEVSTACK”.
